Transport Research Laboratory

The Brief

TRL (Transport Research Laboratory), a transport consultancy and research service, wanted to create a new cross functional working environment for it's staff to continue their success, by creating a facility that truly reflects their culture, enables cross communication and to create opportunity for them at every turn. TRL also wanted to create an inspiring, attractive, multi-functional and flexible office, laboratory and workshop environment.


Workplace Strategy






What We Did

In order to obtain a more in-depth understanding of how TRL works and utilises its space, 360 Workplace undertook an in-depth three-stage Workplace Strategy; A 4-week utilisation study to determine how well and/or under utilised the space is, highlighting key areas and spaces needing attention. An online staff survey to ensure all staff had the opportunity to share their thoughts and provide anonymous feedback on their current space and aspirations for the further smart workplace. Finally, conducting a total of 9 senior leadership interviews, including Finance, HR, Marketing, Engineering and the CEO, to gain further understanding of the business, how it operates and to challenge and test any appetite that exists to adopt a new way of working.

The Outcome

TRL’s workplace utilisation was found to be 47%. This enabled the client to make some key decisions on property rationalisation. With a co-ordinated approach between 360 Workplace and Area, a streamlined design encompassing new ways of working and shared work facilities was presented to the client which enabled office disposal and yielded increased revenues for the business.



Over 350 spaces observed


Average utilisation


Meeting room utilisation


HR department utilisation


The Port of London Authority


Global Communications Company


Specialist Travel Provider

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