Change Management

Change management plays a vital role in workplace strategy. We bring experience, tools and insight to every transformation, helping organisations reduce friction and build lasting confidence in what comes next.

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Change management backed by data

We guide your people through change with the right tools, insight and support

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We help your teams navigate workplace change by getting everyone on board.

We start by uncovering your people’s expectations, concerns and motivations to understand your organisation’s cultural readiness. Armed with these insights, we create tailored engagement and communication plans for a smooth transition. Everything is designed to bring your people with you, from the first announcement to full adoption.

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Our change management approach is grounded in structure, empathy and collaboration.

We work closely with leaders and teams to shape change programmes around your organisation’s values, culture and future ways of working. From communications toolkits to training sessions, and post-move feedback, we build a shared understanding of why change matters, helping embed the behaviours and mindset needed so they become part of everyday work life.

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Our Change Management Process

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Step 1

Strategy & Planning

A successful change programme starts with a clear strategy and an evaluation of your organisation’s readiness. This ensures the change is shaped around your needs. By understanding your current position and future aspirations, we can design a programme with clear goals and timelines.

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Step 2

Communication Plan

We’ll work with you to create a communication plan that explains the change, answers questions and builds trust. Regular updates through the right channels, at the right time, keep people informed from start to finish.

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Step 3

Buy-In Workshops

People are more likely to support and feel excited about change when they’ve had a role in shaping it. We enable this through activities such as space personalisation workshops and the development of guiding principles that set expectations for how different spaces will be used.

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Step 4

New Ways of Working Adoption

For a new environment to thrive, people must be confident using its spaces, settings and technology. We design engaging workshops and drop-in sessions that give teams the knowledge and skills they need, enabling them to get up and running from day one.

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Step 5

Workplace Launch Support

As you approach your transition, we provide practical support tailored to your needs – from declutter days and welcome guides to hands-on move support. Every organisation’s journey is different, so we stay by your side during the change and beyond. Post-occupancy evaluations provide valuable insight into the impact of the transformation, helping to measure success and identify opportunities for ongoing improvement.

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FAQs

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What is change management?

Change management is a structured approach to preparing and supporting individuals through organisational change. The goal is to ensure your people don’t just understand the reason behind the change but also buy into it – a crucial factor in its success.

What are the benefits of change management?

Change management facilitates workplace transitions, whether it’s to a new location or new ways of working. It helps people feel confident and supported, making it easier to adapt and reducing resistance to change. With the right guidance, adoption happens naturally, and a culture emerges that’s ready to grow and evolve.

What’s included in a typical change management programme?

We deliver a combination of workshops, surveys, focus groups, interviews, training sessions and events. Our approach is to drive engagement, train your people on how to use the space, and champion the change to ensure future success.

When does the change management begin?

Ideally from the outset. Engaging early helps us understand people’s concerns, build trust and ensure the workplace transformation meets the needs of individuals, teams and the wider organisation. Our process is always inclusive – we adapt to your organisational journey for a smooth transition.

Does my leadership team really need to be involved?

Change won’t stick unless everyone buys in from the start. We work closely with senior stakeholders to align the workplace transformation with strategic objectives, while change champions at all levels can help transition to new ways of working through leading by example.

Can you deliver change across global locations?

We deliver change management programmes for every kind of project, from local moves to large global transformations. Our team can flex according to size or geography, providing immersive, culturally sensitive experiences – always considering local needs through clear communication and co-creation.

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